Lost or Stolen Packages Policy
We know that carrier delays and issues can happen. Sometimes a package is marked as “Delivered” by the carrier but may actually arrive within the next 1–4 business days.
✅ Please follow these steps first:
If your tracking shows “Delivered” but you have not received your package:
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Check all areas around your delivery address (mailbox, front/back door, neighbors, etc.).
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Wait up to 4 full business days — many packages are delivered within this window even after being marked “Delivered.”
🚫 Please note:
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LOVIISA is not liable for packages marked as “Delivered” by the carrier.
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If you believe your order was mis-delivered or stolen, we recommend filing a claim directly with the shipping carrier (usually USPS or UPS).
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At this time, we are not able to reship or refund orders marked as delivered by the carrier.